Terms of Service

1Eligibility

You must be at least 18 years old to hold an account, to take an interview, or to take a mock interview. Accounts must be registered with a working email address and a company name.

2Accounts

You are responsible for everything done under your account and for keeping your credentials secure. An organisation may invite colleagues to its account; every user of that account can see candidate results held under it. Notify EmployeeEcho promptly of any unauthorised use.

3Jobs, purchase and time limits

• Jobs are purchased individually. Pricing and candidate limits are shown on the pricing page.
• A purchased job must be launched within 90 days of purchase. A job not launched within that period expires and is not refunded.
• Once launched, a job stays open to candidates for 30 days from the launch date.
• Each job carries a candidate limit set by the plan purchased. Candidates arriving through the public Job Board count toward that limit.
• Once a job is launched, its description, quiz, interview intents and candidate list are locked and cannot be edited or added to.

A launched job can be published to the public Job Board at any time while it is live, and its link may be shared freely.

4Payment and refunds

Prices are shown on the pricing page and are payable in advance. Purchases are final. EmployeeEcho does not offer refunds for jobs that are purchased and not launched, launched and not filled, or launched and left to expire. Where online checkout is not yet available, purchases are arranged directly and the same terms apply.

5Candidates

• A candidate may take one interview per job, whether invited by email or arriving through the public Job Board.
• A mock interview for a given position may be taken once per day.
• Interviews require camera and microphone access. Still images and short audio samples are captured at random moments to confirm the candidate is answering alone.
• Leaving the interview tab produces a warning and a 10 second countdown to return. Two warnings are permitted. On the third, the session is ended and may be scored as incomplete.
• A candidate who misses a booked slot may reschedule once, subject to slots remaining in the booking window.
• Impersonation, outside assistance and submitting another person's work are prohibited and may result in removal from the platform.

6Assessment output and hiring decisions

Scores, Fit Levels, Response Authenticity verdicts and summaries are generated by an AI model. They are decision support, not decisions. EmployeeEcho does not guarantee that any assessment is accurate, complete or predictive of job performance, and does not recommend, endorse or reject any candidate.

The hiring organisation remains solely responsible for its hiring decisions and for complying with all employment, equal opportunity and anti-discrimination law that applies to it. Assessment output should be reviewed by a person before any decision is taken. An authenticity verdict is a signal for a human to weigh, not a finding of misconduct.

7Acceptable use

• Do not post a job you are not authorised to hire for, or a role that does not exist.
• Do not use the platform to collect personal data for any purpose other than assessing candidates for the job posted.
• Do not attempt to reverse engineer, scrape, overload or interfere with the platform.
• Do not upload unlawful, misleading or infringing content.

8Data protection

Handling of personal data is described in the Privacy Policy, which forms part of these terms. A hiring organisation that invites candidates is the controller of those candidates' data and is responsible for having a lawful basis to invite them and for responding to their requests. EmployeeEcho processes that data on the organisation's instructions.

9Intellectual property

The platform, its interface, prompts and generated assessment formats belong to EmployeeEcho. Job descriptions supplied by an organisation remain that organisation's property. Answers given by a candidate remain the candidate's, and the organisation and EmployeeEcho are granted the rights needed to assess, store and deliver them as described in the Privacy Policy.

10Availability

The platform is provided as it is. EmployeeEcho does not warrant uninterrupted or error free operation. Access may be suspended for maintenance, and features may change. Interviews depend on the candidate's own internet connection, browser, camera and microphone.

11Limitation of liability

To the fullest extent permitted by law, EmployeeEcho is not liable for indirect or consequential loss, for lost profits or opportunities, or for any hiring outcome. Total liability for any claim is limited to the amount paid for the job to which the claim relates.

12Suspension and termination

Accounts may be suspended or closed for breach of these terms, for non payment, or for misuse of candidate data. An organisation may close its account at any time; doing so deletes the candidate data held under it. Purchased jobs are not refunded on closure.

13Changes to these terms

These terms may be updated. The date at the top of this page shows when they last changed. Continued use after a change means acceptance of the updated terms.

14Governing law

These terms are governed by the laws of Bangladesh, and the courts of Bangladesh have exclusive jurisdiction over any dispute arising from them.

15Contact

hello@employeeecho.tech for account, billing and legal enquiries. support@employeeecho.tech for mock interviews.